Accelerate sales with DealerChats™ Proactive Live Website Chat
The Setup: You’re at your dealership, and a prospective customer visits your lot and starts checking out your vehicles. Do you ignore the prospect until he or she finally moves on to a competitor's lot? Or does a sales representative go out to greet the customer to start the sales process?
Why would the online sales process be different?
Greet your website visitors just as you would on your lot. DealerChats™ makes your website visitors feel as though they are visiting your dealership in person. You can greet them. You can pre-qualify them for credit, and discuss - in real time - the kind of cars that would best suit their needs and budget. You can send them pdf manufacturer brochures and push pages to them showing special discounts and promotions. You can direct them to other departments, such as service or parts and accessories. If your customers need special financing, you can help them by directing their browser to the site of your online credit application or to a preferred auto loan carrier.
DealerChats™ Introduction
DealerChats is an all-in-one solution for: Live Web Statistics, Live Visitor Chat, Proactive Visitor Engaging, Prospect Detection, Web Analytics, Click To Call Back, Click Fraud Detection & More...
DealerChats™ can be used to watch web site visitor activity on your website in real time (referred to as 'live stats'), to engage online customers AND it allows your visitors to chat to operators within your business as they are browsing. Visitors can request live chat sessions with operators without leaving your site or downloading anything.
DealerChats will help to get more leads & sales, improve customer experience, help to improve website usability and get the best ROI from your on-line advertising.
DealerChats™ also allows sales personnel to see which autos website visitors are looking at and how much time they are spending on each one. At any time, sales reps can proactively invite these website visitors to discuss what they are looking for. Your salesperson may then use the opportunity to increase the visitors' interest so that he or she will want to visit the dealership in person.
If you do any marketing that directs your customers to your website, it is absolutely imperative to have DealerChats™ on your website. Live DealerChats™ will enable home shoppers to ask questions in real time about autos or offers they have seen. Once visitors go to your website, they can also see vehicles that were added to the inventory after the promotion went into effect. While your site visitors are on your website, they might even find something else that interests them.
After hours and holidays? No problem. DealerChats™ online architecture allows you to monitor the website during business hours from any computer with connection to the Internet. You can even answer customer questions about listings from a home location. You can even be notified via text message when somebody is looking for more information and there is no one available.
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